Work with UGCFlow

Tell us about your brand and we'll help you scale your content.

By creating an account, posting campaigns, or engaging creators through the platform, brands agree to the following Terms & Conditions.

1. Campaign Accuracy

  • Brands must provide accurate and complete campaign briefs, including content requirements, deliverables, deadlines, product details, and campaign expectations.
  • Brands are responsible for ensuring all information provided is truthful and compliant with applicable laws.

2. Product Supply

  • Brands are responsible for supplying products required for campaigns in a timely manner.
  • Products supplied must match the descriptions provided in campaign briefs.

3. Communication

  • Brands must maintain professional and timely communication with creators and the platform throughout campaigns.

4. Content Approval

  • Brands must review submitted content within 5 business days of receipt.
  • If no feedback is provided within this timeframe, content may be deemed approved.
  • Revision requests must be reasonable and consistent with the original brief.

5. Creator Respect & Fair Treatment

  • Brands must treat creators professionally and respectfully.
  • Brands may not demand additional deliverables outside the agreed campaign scope without mutual agreement.

6. Content Usage Rights

  • Upon successful completion of a campaign, brands receive the content usage rights outlined in the campaign agreement.
  • Unless otherwise agreed in writing, brands receive full, unrestricted, perpetual, worldwide usage rights to approved content submitted through the platform.

7. Compliance

  • Brands are responsible for ensuring their products, services, advertising claims, and campaign requirements comply with all applicable laws and regulations.
  • Brands must not request misleading, deceptive, unlawful, or unsafe content.

8. Prohibited Products & Services

  • Brands may not promote illegal products, counterfeit goods, scams, fraudulent schemes, or products that violate platform policies.
  • The platform reserves the right to remove campaigns at its sole discretion.

9. Intellectual Property

  • Brands warrant that they own or have permission to use all trademarks, logos, product images, and campaign materials supplied to creators.

10. Campaign Cancellation

  • Brands may cancel a campaign before creator selection.
  • Once products have been shipped or work has commenced, cancellations may be subject to platform review and creator compensation obligations.

11. Platform Fees

  • Brands must pay all applicable platform, subscription, and campaign fees.
  • Failure to pay fees may result in account suspension or termination.

12. No Guarantee of Results

  • The platform does not guarantee sales, revenue, conversions, engagement, views, or any specific marketing outcomes.

13. Independent Relationship

  • Creators engaged through the platform are independent contractors and not employees of the brand or platform.

14. Disputes

  • Brands agree to cooperate with the platform’s dispute resolution process.
  • The platform may make final determinations regarding campaign disputes where necessary.

15. Account Suspension & Removal

  • The platform reserves the right to suspend or remove brand accounts for abusive behaviour, non-payment, fraudulent activity, misleading campaign information, repeated disputes, or breaches of these Terms.

16. Limitation of Liability

  • The platform acts solely as a marketplace connecting brands and creators.
  • The platform is not responsible for the actions, omissions, performance, products, services, or conduct of brands or creators.

17. Non-Circumvention

  • Brands agree not to directly recruit, contract, engage, or solicit creators introduced through the platform for the purpose of avoiding platform fees or bypassing the platform.
  • Any collaboration resulting from a connection made through the platform must be conducted through the platform unless approved in writing.
  • Breaches may result in immediate account suspension, termination, and/or additional fees equivalent to lost platform revenue.

18. Modification & Platform Authority

  • The platform reserves the right to modify these Terms & Conditions at any time and to make final decisions regarding account eligibility, campaign participation, disputes, and platform access.

19. Acceptance of Terms

  • By creating an account, posting campaigns, or engaging creators through the platform, brands acknowledge that they have read, understood, and agree to these Terms & Conditions.